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majinpunk
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New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Sun Jun 04, 2023 12:22 am

Good evening

Few days ago I've decided to replace my current zyxtel router with a mikrotik 4011iGS+5HacQ2HnD.

It has arrived today, but I suspect it's dead on arrival.

After plugging the ethernet cable coming of my fiber modem to port 1 and and plugging the ethernet cable of my pc to port 2 I've plugged the power cord to the new router.

I was expecting to see a new wireless network and to have on my pc an ip on 192.168.88.0/255.255.255.0 network. PC was set on DHCP. Result: no new wifi and the PC got a self assigned ip 169.xxx.xxx.xxx.

The power led is always on and also the led of port 1 and 2. During the boot I should have heard a beep based on https://help.mikrotik.com/docs/pages/vi ... d=16351594, but it was silent. I've tried some combination, like plugging the ethernet cable after the boot, but same results.

Is there anything I can try to fix it or should I just return it to the shop?
 
holvoetn
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Sun Jun 04, 2023 10:19 am

Are you using winbox ?

Check tab neighbours if the device appears there.

If it does with ip 0.0.0.0, some previous config might already be present.
If other ip, try to get in using MAC and default credentials.
If that still fails:
Reset to factory conditions.

You can also use a tool like Wireshark to see if something is being send on that ether port.
But my first action would still be factory reset.
And then netinstall.
 
majinpunk
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Sun Jun 04, 2023 12:09 pm

Nope, I still have to install winbox. I'm gonna try it.

I have also tried factory reset: I've pushed ( and keep pushed for some seconds ) the reset button but the power led is always on. No blink. I've also tried to push the reset and then plugging the power cord to boot the backup. Nothing changed.
 
majinpunk
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Sun Jun 04, 2023 2:49 pm

It also fails with netinstall: after setting the device to Etherboot I'm able to see it in the netinstall window. But after selecting the OS, and clicking on Install I see a sending offer... message for few seconds and then it disappears. No progress bar or confirmation of done.
 
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anav
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Sun Jun 04, 2023 3:31 pm

Where did you get the router?
 
majinpunk
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Sun Jun 04, 2023 4:12 pm

 
majinpunk
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Mon Jun 05, 2023 2:00 pm

At the end I solved: with winbox I was able to connect and reset to default. Not sure why the factory reset with the button was not working. Anyway after the reboot I could get an ip on my pc because the dhcp server was active.

But now I have another problem: when I bought the new mikrotik router the idea was to replace the Zyxtel router provided by my ISP. But when I connect the eth1 to the ONT I could not get a public ip. DHCP client get stuck in Searching.... The only way to have internet working is to connect ether1 to the Zyxtel. My ISP (t-mobile) supports also having your own router https://a.storyblok.com/f/182771/f1657a ... lingen.pdf

How should I configure the mikrotik to connect directly to the ONT?
 
majinpunk
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Tue Jun 06, 2023 10:26 pm

I think I solved all the problems. Hope these steps can help other users.

The router arrived with some custom config: dhcp-server was disabled e the ip assigned to the router was not on the 192.168.88.x default subnet. I could access it only with Winbox. Luckily it was still using the default credentials.

On the other hand for connecting to my ISP (T-Mobile NL) I need to create a vlan with id 300 on eth1. After that I could get a public ip.

If you have also an ip_tv you will need also a vlan-id=640
/interface vlan
add interface=ether1 name=vlan-internet vlan-id=300
/interface list member
add interface=vlan-internet list=WAN
/ip dhcp-client
add interface=vlan-internet
 
holvoetn
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Mon Jun 12, 2023 6:56 pm

Those are isp specific settings, has little to do with the router on itself.
But good you got it working.

I have frequently bought from that distributor, never saw a device which was not in factory state ?
Maybe you should contact them about it ?
They have a pretty responsive sales channel.
 
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anav
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Re: New 4011iGS+5HacQ2HnD arrived today, but dead on arrival?

Mon Jun 12, 2023 7:03 pm

Yes, you received a used device, no question about it.
I would return it and ask for one with factory settings.

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