I would like to know how the console port is used on a CRS 317-1g-16s+ device.
It’s listed as having a serial console port, and from the pics it looks like its RJ-45.
Do you have a particular question about it?
Typically people would connect to it with another computer, probably using a USB-to-Serial converter and the correct cables. You can also do fancy serial to serial from other routers etc.
I am unable to do a factory reset. The switch has not been accesable via any connection. I wish to do a factory reset via comm port if possable.
All about serial ports on Routerboards: https://help.mikrotik.com/docs/spaces/ROS/pages/328139/Serial+Console
Afraid I dont know much about recovery procedures. Perhaps an appeal to the usual characters here about a Winbox connection or Netinstall.
If you want to try connecting to the console port from a laptop you’ll need USB to Serial Adapter and a Blue Cisco console cable.