Email notifications from the forum are not working

Hello MikroTik team,

I stop receiving email notifications from the forum.mikrotik.com around 4-5 days ago. Was there any change in the forum or is there any issue with this service, please?

Target email address is my email address in the profile.

Thank you

Forum engine was upgraded last week.

Thank you for the feedback.

Is there any action required from my side to get the email notifications working as previous, please? Or should be my issue addressed somewhere else - like to support team?

Thank you

I did check on that. At the moment hard so say why you are not receiving notifications about replies. I did some maintenance tasks in the background, We'll see how upcoming notifications behave.

Thank you. So far no visible change - I can see new replies in interested topics but no email is delivered. I have already opened SUP-208961.

To be honest ... I never use email notification.
Too much interruptions.

When I have time, I open the forum and then I can see all threads where new entries have been made.

I understand, the email notifications are matching my workflow. If there is an option to use them, I would be happy to use to use them :slight_smile:

I would like to keep this topic focused more on technical view of the issue.

Thank you

Email notifications started working today around 8:06 (GMT+1), I have also updated the support ticket about this situation.

It looks like I had bad build previously. Something funky was going on with discourse scheduler. Image rebuild fixed the issue.

Thank you for the open feedback and getting the issue fixed. So far it looks working, as previously :slight_smile:

There are still problems here. The forum has been incredibly slow to load, often needing several attempts to get a page to render [ipv6 if that is relevant]. The forum started loading properly recently, although I didn't register that the emails had stopped. Today I see the emails are working again, but the forum is again slow.

Although the emails are marked as solved, I respectfully suggest that the underlying problem remains.

These two issues seem unrelated. Can't say that I've noticed loading issues. Initial page load is not instantaneous (due to how discourse works/loads) but it loads relatively quick. Don't have ipv6 setup to test with at the moment thou. Will test that a bit later. Need to recreate HE-tunnel/VM for ipv6 use.

They are related by user experience. I can't be precise about acceptable loading correlating with no emails, but it seems close enough. But I am sure that reinstating the emails correlates with poor loading.

It looks like that the email notifications are not working again - from today, around 10:25.

MikroTik team, can you, please, check?

OK, but the forum is now loading fine.

Looks to be working as expected. I see no issues on with scheduling since that rebuild. Per email log I can also see that system is sending out notification mails regularly.

The email delivery started today around 30 mins ago. Will be watching the topic and report in case of issue.

@DjM In this case the cause was that notifications emails for your user had exceeded max allowed notification count per day. Which at the moment is 100 per-user/per-day. I see that some notifications were skipped by system during last 24h because of that.

Total count most like was also impacted by scheduler starting to work yesterday morning. As it did send out notification backlog (part of it that I hadn't purged during testing for the problem).

@DuctView So far I can't reproduce the issue that you reported, including on ipv6-only host. Been browsing for a while not-logged/logged-in and responsiveness of forum seems fine.

Now loading more consistently and I am getting email notifications.

I haven't had any more problems.