Starting about 4 weeks ago, all of our “The Dude” monitored devices will show as down for 4:15 when a new virus definition file loaded by Symantec Endpoint protection 12.1.5.
2 questions.
Is there something i can do to stop them from all showing outages?
Why does it always show outages of 4:15 for each device?
Thank you in Advance,
CortecAdmin
Symantec support might have better answers on what their software is doing during upgrade process. In the dude for these hosts you could try increasing probing intervals, to give them longer time period to return to normal state and not cause alarms in your monitoring system. That possibly could help.
Maybe it is overloading the devices. You can apply a limit to the connections from your update server IP to the clients so those do not saturate your network. Using queues. I believe there is also an option inside the console that allows you to set the max throughput of the server. As krisjanis said, their support may have more answers.
do either of you know why it shows them down for 4 min 15 sec?