I disagree that enterprise support sucks.
Support can make or break your business. I’m willing to bet that if you are this way inclined, your business is rather small.
IMO Mikrotik need to offer some type of enterprise support. Otherwise it makes products like their ‘carrier grade’ products worthless.
That’s why you charge for it and hire more people.
VMware and Cisco ring me in a matter of minutes if it’s a critical failure. Hours if it’s just high priority.
I couldn’t run my business without this, why is why Mikrotik is not really used within our core, only at customer sites.
Don’t get me wrong. I love the gear, it just needs better support. Generally it takes Mikrotik two weeks to come back to me with a support request. The answer is pretty much always “update to the newest version”. Then I never get a response back. That’s fine when I’m not paying for support, but there needs to be an option.