HELP WITH IDLE TIMEOUT IN HOTSPOT

RouterOS General
1

Hello,
I am having some problems with my hotspot clients.

They were all connecting and working but within 2 -3mins, their connection will log them out and display the login page again. This situation has been distrubing as they cant do anything thru the hotspot.

Here is my hospot details
/ip hotspot profile
set default dns-name=“” hotspot-address=0.0.0.0 html-directory=hotspot
http-cookie-lifetime=3d http-proxy=0.0.0.0:0 login-by=cookie,http-chap
name=default rate-limit=“” smtp-server=0.0.0.0 split-user-domain=no
use-radius=no
add dns-name=hotspot.timasybankrd.net hotspot-address=172.16.0.1
html-directory=hotspot http-proxy=0.0.0.0:0 login-by=http-chap name=
hsprof1 nas-port-type=wireless-802.11 radius-accounting=yes
radius-default-domain=“” radius-interim-update=received
radius-location-id=“” radius-location-name=“” radius-mac-format=
XX:XX:XX:XX:XX:XX rate-limit=“” smtp-server=0.0.0.0 split-user-domain=no
use-radius=yes
/ip hotspot
add address-pool=dhcp_pool1 addresses-per-mac=1 disabled=no idle-timeout=50m
interface=ether1 keepalive-timeout=none name=hotspot1 profile=hsprof1
/ip hotspot user profile
set default idle-timeout=none keepalive-timeout=2m name=default shared-users=
1 status-autorefresh=1m transparent-proxy=no
/ip hotspot ip-binding
add address=192.168.10.230 comment=“” disabled=no type=bypassed
add address=172.16.0.230 comment=“” disabled=no server=hotspot1 type=bypassed
add address=172.16.0.5 comment=“” disabled=no server=hotspot1 type=bypassed
add address=172.16.0.6 comment=“” disabled=no server=hotspot1 type=bypassed
add address=172.16.0.7 comment=“” disabled=no server=hotspot1 type=bypassed
/ip hotspot service-port
set ftp disabled=no ports=21
/ip hotspot user
add comment=“” disabled=no name=dede password=dd profile=default
server=hotspot1
add comment=“” disabled=no name=panda password=divine profile=default

plz your help will be appreciated. I am running RouterOS 3.22

2

what’s in Log?

have you checked 3.30/4.1 versions?

3

here is my log
[admin@Installer] /log> pr
06:57:57 system,error,critical router was rebooted without proper shutdown
06:58:02 dhcp,info dhcp1 assigned 172.16.0.12 to 00:23:8B:81:3D:58
06:59:07 hotspot,info,debug naphtali (172.16.0.11): trying to log in by http-chap
06:59:07 hotspot,account,info,debug naphtali (172.16.0.11): logged in
07:57:34 dhcp,info dhcp1 assigned 172.16.0.14 to 00:1D:D9:29:0E:54
08:53:02 hotspot,info,debug universal (172.16.0.30): trying to log in by http-chap
08:53:02 hotspot,account,info,debug universal (172.16.0.30): logged in
09:00:03 dhcp,info dhcp1 deassigned 172.16.0.19 from 00:21:29:81:7D:33
09:00:03 dhcp,info dhcp1 assigned 172.16.0.19 to 00:21:29:81:7D:33
09:04:31 hotspot,info,debug chazz (172.16.0.24): trying to log in by http-chap
09:04:31 hotspot,account,info,debug chazz (172.16.0.24): logged in
09:18:59 hotspot,info,debug naphtali (172.16.0.11): logged out: keepalive timeout
09:21:22 hotspot,info,debug universal (172.16.0.30): logged out: keepalive timeout
09:30:33 hotspot,info,debug universal (172.16.0.30): trying to log in by http-chap
09:30:33 hotspot,account,info,debug universal (172.16.0.30): logged in
09:32:44 hotspot,info,debug universal (172.16.0.30): logged out: keepalive timeout
09:35:28 hotspot,info,debug naphtali (172.16.0.11): trying to log in by http-chap
09:35:28 hotspot,account,info,debug naphtali (172.16.0.11): logged in
09:38:20 hotspot,info,debug universal (172.16.0.30): trying to log in by http-chap

4

you may try to increase keepalive-timeout value - it’s defaut value is exactly 2m, afair

5

thanks,
But I am not using the default, unless if someone did not specify the keep alive timeout value, it takes the default value. I have tried doing that but wil monitor it and give you feedback.

Thanks

6

I believe you need to take a look at the User Profiles, if you are just using the default profile the Keepalive Timeout is also set in there as well.

7

Cookies!..

Activate cokies “login by” in the Server profiles section, the keepalive and idle is better in 0.