Licence trouble

Hello guys

I have a number of routers running with 2.8.26/27. The licences have been purchased for less than one year ago - but on all of the routers i question, the router reports, that the upgrade period has expired (which is not the case).

When trying to upgrade these routers to 2.9rc-x, the log tells me, that it is an invalid licence. I don’t succeed before I purchase an upgrade.

I have tried to get advice from support, but my language skills may not be adequate - I simply don’t get the message through :shock:

Anybody knows what to do ??? I’m sure, that it must be a technical problem :wink:

Regards
KimC

You should contact support.
Send your problem explanation with software-id’s.

That was the first I did - but no luck.

But I suppose I must do it again.