Hello,
I'm a software engineer and network engineer at a WISP. We use Mikrotik equipment at our sites but also as managed routers for residential and business customers. I wrote software specifically for that second use case. This is a paid service but I'd still be interested in getting feedback to see if this is something other WISPs/MSPs would be interesting in using also. Here are some things I wanted to accomplish:
- A field tech just takes a router, puts the mac on the account in the crm, and then plugs it into the service. The configuration gets automatically built from a template and pushed to the router when it comes online.
- When a customer calls in and wants to do something like change their SSID or add a port forwarding rule, pretty much anyone can just do that. Someone who has never used Winbox or the CLI can just go to the website, change the value, and save.
- I wanted to be able to define what I consider to be problems (signal worse than -x db, ports going to a lower rate than before, etc), and show those all in 1 place so we can be more proactive in fixing and prioritizing issues before we get calls in about them.
Of course, I ended up building out a lot more than that as we've been using it in our WISP. If anyone is interested, here is where you can find the website and a demo:
https://demo.mikromind.com/login
I've had a good time making this over the last 3-4 years and have refined it to cover some cases that we've needed at our WISP. Please let me know if you have any questions, comments, or suggestions, and I'd be happy to talk about any part of it.
Charles