I wrote a detailed email to Mikrotik 5 days ago. Got fast automated reply about informing me that there is a new ticket opened. And, no any further answer.
Anybody knows how much I have to wait for them to respond?? I have a problem with winbox crashing, and nobody could help me on forum. It is not even possible to work normally woth this problem 
I normally get responses quite quick.
Did you send them supout.rif?
yes, I did attached it to the message. I also sent the software licence key.
If it is a simple problem, meaby you get response. But if it is a more complex problem and hard to reproduce - FORGOT about support.
I`ve received the mail from Mikrotik support today 
Finally 
You are lucky guy…
I didn’t get any respone for ospf existing bug for 2 months (sending them rif files over and over…)
Yes, but the explanation was not of much help at all
I asked for more info, hope I will get it soon…
make sure you send all possible information, but only what is relevant. also remember that support can help you with basic configuration or troubleshooting issues, we do not manage networks or solve your routing problems. a good email to support would be like 5-6 sentences about your problem, a supout.rif and maybe a small jpg picture of the problematic setup
the technical support dept is very busy, at some days we have more than 30 complicated emails per person
I think you guys shold carre about bugs first, as for me - I never call for support for “how do I do this or that…” but OSPF network is realy unrealiable as sometimes OSPF exchange die between two routers. Reboot is not a good solution.
Maybe people does not call for this problem (like for months not working 3c905) but problem exists.
Well, basic configuration is not a big deal Almost everything can be found in the manual…
I agree with rip, bugs makes a lot of trouble to everybody. If after update from 2.8.27 to 2.9.6 (and 2.9.7 after that) winbox crashes every minute or two, what to do except contact support and beg for help?? Believe me, Im not an totaly expert at any field, but Im really far away from beginner. Working in CLI is sometimes very annoying, specially when I had zero winbox issues with 2.8.27 and used winbox every day for approx 10 hours.
Our whole WISP with over 1000 users depends on Mikrotik. We respect your work, but not giving any answer to support emails is not showing your respect to the customers. If your technical support dept is busy (as we are also with our customers requests), give a job to more ppl But ignoring questions is not a good thing…
all questions get answered within a week (max!), if you need more advanced help, ask in the forum or hire one of these guys:
http://www.mikrotik.com/consultants.html
I agree that simple configuration can be found in the manual (and it is) but we get so many such questions, that you can’t even imagine. basically there is a lot of work, so you have to be patient and use the forum as an alternative, although as I already said - our support answers all emails within a few days
One simple question.
How can I become Mikrotik consultant?
What tests I need to pass and where?
Please provide some info, cause I feel I have entered the Matrix of RouterOS
Cheers…
if you’re a specialist, we will find you
[quote=“normis”]all questions get answered within a week (max!), if you need more advanced help, ask in the forum or hire one of these guys:
[…]
quote]
26.10 [Ticket#: 2005102616000466] RE: ospf more troubles
07.10 [Ticket#: 2005100716000215] RE: ospf BUG
27.08 [Ticket#: 2005082716000085] RE: ospf bug ?
The only reply I get is:
21.09 "Do you have these problems in 2.9.4 ?
No comments…
That`s OK, I understand, but no consultant will help me with winbox crashing issues, or help rip with ospf …
This is something you guys in Mikrotik have to handle.
I see that support answers here faster than on email
I have set up a demo user on my mtik, and it crashes the same way as when logged in with admin account.
If you are interested to take a look, I`ll send you IP:port in email
I bet that it will crash your winbox too…
Again simple question 
Did you try that on any other PC, do you use winbox version from 2.8.27 or you downloaded new version from 2.9x???
I don’t have any problem with winbox!
Cheers…
Simple question request simple answer
Well, YES, I tried everything. Another computer, deleting everything related to winbox and downloading again from router. Deleting that copy also and downloading from Mikrotik DEMO router … nothing helped at all.
The VERY interesting thing that points that the problem is on router is, that if I connect from two computers simultanously, their winboxes crashes at the same time!!! Its not a coincidence, it happend only today more than 10 times
Anyway, I am received a responce from mikrotik support I hope that together we will find this bug.