Hi!
21, 2014 9:20:04 PM I wrote the letter to support.
Since then I have not received any response, except for the letter from the robot that my appeal is taken.
Tell me, in mikrotik were real people or robots seized power?
Nah. The holidays seized power, temporarily for sure 
You don´t have Christmas holidays on Ukraine?
I think in Latvia is 24, 25, 26 December holidays
The Internet has no holidays. 
I couldn’t find any emails from the email address you use here. If you sent it from a different address, post the ticket number here, and I will check status
Ticket#2014122166000217
I got answer today.