I need help urgently, I bought a new license from mikrotik and it is not working what do I do, the following is the e-mail i sent to mikrotik.
Thanks for this reply
I purchased another license yesterday on you site and the license is not working. The invoice number is 70612059.
The software ID that I used for the purchase is: 8Q21-MJT.
But when I sent to my engineers to install, they told me that it was HQ21-MJT so I went to my account and I made the change.
After that, the license still does not work.
The software ID is HQ21-MJT.
Please assist.
Thanks
MikroTik Support <support@mikrotik.com> wrote:
Thank you for contacting MikroTik Support! Your request has been
received and A NEW TICKET has been created.
If you have purchased your MikroTik product from a DEALER or RESELLER,
please contact them for support.
There might be no answer to your ticket, if it has been submitted
without supout.rif file attached. To get your request answered, please
reply to this e-mail with the supout.rif file attached.
http://www.mikrotik.com/docs/ros/2.9/system/support
If your router is running an older software version than the latest
one which can be downloaded from http://www.mikrotik.com/download.html,
your problem might have been fixed already. Therefore upgrade to the
latest version and see if it helps, then send the supout.rif file made
after the upgrade.
Our support policy and support request instructions are stated at
http://www.mikrotik.com/support.html
Many RouterOS questions are already answered, please look at:
http://wiki.mikrotik.com - HowTo and Application Examples
http://www.mikrotik.com/docs/ros/2.9/ - Documentation ~800 pages
http://forum.mikrotik.com - Search the user forum for help
I attached the support.rif file to another mail and forwarded same to mikrotik. I am using version 2.9.43 will version 3 beta solve the problem.