My new hAP ax lite LTE6 looses its lte after a few days

RouterOS General
21

Just do not unplug the powerwire. I upgrade two times. Now i have the last 16121.1034.00.01.01.04

22

The 04 should be fine, it is the 05 (now removed) that created the biggest issues:
http://forum.mikrotik.com/t/v7-14rc-testing-is-released/173569/1

Still blindly updating everything together at the same time just because someone, even Mikrotik, tells you to do so is not particularly smart, because if you introduce TWO changes at the same time:

  1. If it works, good :slight_smile: .
  2. If it doesn’t which one of the two changes makes it not work? :open_mouth:
23

So I have just purchased a hAP ax lite LTE6..
I’ll be testing it over the next week while I am away !

24

The updates did not help the modem failed again after 10 days:

Sep/27/2024 04:59:25 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 05:08:59 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:14:18 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:15:04 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 05:34:13 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:34:57 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:41:31 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:42:46 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 05:43:27 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:46:50 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 05:55:01 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 05:55:23 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 05:56:59 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:00:50 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:01:50 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:02:48 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:11:06 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:13:49 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:15:08 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:17:01 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:17:30 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:17:47 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:18:50 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 06:27:17 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:28:25 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:28:44 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:30:29 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:32:01 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:32:57 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:33:29 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:34:35 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:34:45 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:34:51 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 06:36:04 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:37:18 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 06:38:00 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:38:21 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:38:29 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 06:38:44 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 06:39:36 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 07:29:52 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 07:44:48 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 07:51:55 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 07:55:59 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 07:57:33 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 07:58:56 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 07:59:13 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 08:00:01 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 08:02:04 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 08:02:11 lte,error lte1: no response for: AT+GTANTINFO?
Sep/27/2024 08:02:31 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 08:02:54 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 08:03:04 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 08:03:09 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 08:03:44 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:04:25 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:05:13 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:05:58 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:06:43 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:07:27 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:08:10 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:08:49 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:09:26 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:10:05 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:10:45 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:11:30 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:12:07 lte,error lte1: no response for: AT+GTACT=10,,,0
Sep/27/2024 08:12:37 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:13:14 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:13:50 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 08:14:05 lte,error lte1: no response for: AT+CGAUTH=1,0
Sep/27/2024 08:14:42 lte,error lte1: no response for: AT+CMEE=2
Sep/27/2024 08:15:20 lte,error lte1: no response for: AT+GTACT=10,,,0
Sep/27/2024 08:15:50 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:16:26 lte,error lte1: no response for: AT+GTACT=10,,,0
Sep/27/2024 08:16:56 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:17:26 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:17:56 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:18:26 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:19:17 lte,error lte1: no response for: AT+CGREG=2
Sep/27/2024 08:19:48 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:20:18 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:21:09 lte,error lte1: no response for: AT+GTCAINFO?
Sep/27/2024 08:21:14 lte,error lte1: no response for: AT+GTCCINFO?
Sep/27/2024 08:21:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:22:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:22:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:23:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:23:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:24:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:24:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:25:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:25:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:26:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:26:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:27:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:27:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:28:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:28:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:29:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:29:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:30:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:30:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:31:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:31:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:32:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:32:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:33:14 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:33:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:34:44 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:35:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:36:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:37:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:38:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:39:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:40:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:41:45 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:42:46 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:43:46 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:44:46 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:45:46 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:46:46 lte,error lte1: no response for: AT E0 V1
Sep/27/2024 08:47:46 lte,error lte1: no response for: AT E0 V1

the modem ist still listed in the usb list,
a usb power reset recovered the modem.

So what do I do now? is it a hardware issue should I replace the unit?
Or is it software and I need to set up a script to do a power reset every day or on a as needed basis using some watchdog?
If the later how would I go about doing that?

25

First, contact support with supout.rif, if you haven’t already.
Personally I had to contact them already a couple of times for LTE issues with beta SW and usually they are pretty responsive.

26

How to contact support?

27

Really ?

www.mikrotik.com
tab Support
Contact Support

Or send mail to support@mikrotik.com

28

How is the power ?? If you using some faulty PS ? If the modem needs more power than the Router.

29

Since the hap ax lite lte6 has been discontinued does anyone know if that means no more firmware upgrades for the modem?

BTW why mikrotik discontinued this router in less than 2 years?