Radius server is not responding (Hotspot + UserManager)

Hello,

I need to build a secured Hotel network using mikrotik devices.

For now, I am testing the setup on an HexPOE. I had it working until I enabled ‘Use profiles’ in user manager. Since then, I have the ‘Radius server is not responding’ message. I tried disabling ‘Use profiles’, I tried to reset. BTW, after each reset, I also need to uninstall and reinstall UserManager, and delete all Um5files. If I don’t, all attempts to add a setting (from UI or CLI) to UserManager times out.

That said, here is the full config export for which I get “Radius server is not responding” when a hotspot user tried to authenticate using UserManager credentials. I am stuck and this is driving me crazy.


# jan/11/2023 11:10:40 by RouterOS 7.6
# software id = B03Z-9A05
#
# model = RB960PGS
/interface bridge
add admin-mac=08:55:31:78:2A:0D auto-mac=no comment=defconf name=bridge \
    protocol-mode=none vlan-filtering=yes
/interface ethernet
set [ find default-name=ether4 ] poe-out=off
/interface vlan
add interface=bridge name=BASE_VLAN vlan-id=10
add interface=bridge name=CUSTOMERS_VLAN vlan-id=40
add interface=bridge name=OFFICE_VLAN vlan-id=20
/interface list
add comment=defconf name=WAN
add comment=defconf name=LAN
add name=VLAN
add name=BASE
add name=OFFICE
add name=CUSTOMERS
/interface wireless security-profiles
set [ find default=yes ] supplicant-identity=MikroTik
/ip hotspot profile
set [ find default=yes ] html-directory=hotspot
add dns-name=hostspot.mydomain.com hotspot-address=10.40.40.1 html-directory=\
    flash/hotspot-customers login-by=cookie,http-chap,https name=Customers \
    rate-limit=100M/100M ssl-certificate=hotspot-cert use-radius=yes
/ip pool
add name=default-dhcp ranges=192.168.88.10-192.168.88.254
add name=OFFICE_POOL ranges=10.40.20.20-10.40.20.254
add name=CUSTOMERS_POOL ranges=10.40.40.20-10.40.41.254
add name=BASE_POOL ranges=10.40.10.10-10.40.10.254
/ip dhcp-server
add address-pool=default-dhcp interface=bridge name=defconf
add address-pool=OFFICE_POOL interface=OFFICE_VLAN name=OFFICE_DHCP
add address-pool=CUSTOMERS_POOL interface=CUSTOMERS_VLAN name=CUSTOMERS_DHCP
add address-pool=BASE_POOL interface=BASE_VLAN name=BASE_DHCP
/ip hotspot
add address-pool=CUSTOMERS_POOL disabled=no interface=CUSTOMERS_VLAN name=\
    Customers profile=Customers
/ip hotspot user profile
add address-pool=CUSTOMERS_POOL advertise=yes name=Customers rate-limit=\
    70M/70M shared-users=3 transparent-proxy=yes
/user-manager limitation
add name=Customers-20M rate-limit-burst-rx=30000000B \
    rate-limit-burst-threshold-rx=20000000B rate-limit-burst-threshold-tx=\
    20000000B rate-limit-burst-time-rx=10s rate-limit-burst-time-tx=10s \
    rate-limit-burst-tx=30000000B rate-limit-rx=20000000B rate-limit-tx=\
    20000000B
/user-manager profile
add name=Customers-Free name-for-users=Free override-shared-users=5 \
    starts-when=first-auth validity=20m
/user-manager user group
add inner-auths=ttls-pap,ttls-chap,ttls-mschap1,ttls-mschap2,peap-mschap2 \
    name=Customers outer-auths=\
    pap,chap,mschap1,mschap2,eap-tls,eap-ttls,eap-peap,eap-mschap2
/interface bridge port
add bridge=bridge comment=defconf frame-types=\
    admit-only-untagged-and-priority-tagged interface=ether2 pvid=10
add bridge=bridge comment=defconf frame-types=\
    admit-only-untagged-and-priority-tagged interface=ether3 pvid=20
add bridge=bridge comment=defconf frame-types=\
    admit-only-untagged-and-priority-tagged interface=ether4 pvid=40
add bridge=bridge comment=defconf frame-types=\
    admit-only-untagged-and-priority-tagged interface=ether5 pvid=40
add bridge=bridge comment=defconf interface=sfp1
/ip neighbor discovery-settings
set discover-interface-list=BASE
/interface bridge vlan
add bridge=bridge tagged=bridge untagged=ether2 vlan-ids=10
add bridge=bridge tagged=bridge untagged=ether3 vlan-ids=20
add bridge=bridge tagged=bridge untagged=ether4,ether5 vlan-ids=40
/interface list member
add comment=defconf interface=bridge list=LAN
add comment=defconf interface=ether1 list=WAN
add interface=BASE_VLAN list=VLAN
add interface=OFFICE_VLAN list=VLAN
add interface=CUSTOMERS_VLAN list=VLAN
add interface=BASE_VLAN list=BASE
add interface=OFFICE_VLAN list=OFFICE
add interface=CUSTOMERS_VLAN list=CUSTOMERS
/ip address
add address=192.168.88.1/24 comment=defconf interface=bridge network=\
    192.168.88.0
add address=10.40.10.1/24 interface=BASE_VLAN network=10.40.10.0
add address=10.40.20.1/24 interface=OFFICE_VLAN network=10.40.20.0
add address=10.40.40.1/23 interface=CUSTOMERS_VLAN network=10.40.40.0
/ip dhcp-client
add comment=defconf interface=ether1
/ip dhcp-server network
add address=10.40.10.0/24 dns-server=10.40.10.1 gateway=10.40.10.1
add address=10.40.20.0/24 dns-server=10.40.10.1 gateway=10.40.20.1
add address=10.40.40.0/23 dns-server=10.40.10.1 gateway=10.40.40.1
add address=192.168.88.0/24 comment=defconf dns-server=192.168.88.1 gateway=\
    192.168.88.1
/ip dns
set allow-remote-requests=yes
/ip dns static
add address=192.168.88.1 comment=defconf name=router.lan
/ip firewall filter
add action=passthrough chain=unused-hs-chain comment=\
    "place hotspot rules here" disabled=yes
add action=accept chain=input comment=\
    "defconf: accept established,related,untracked" connection-state=\
    established,related,untracked
add action=drop chain=input comment="defconf: drop invalid" connection-state=\
    invalid
add action=accept chain=input comment="defconf: accept ICMP" protocol=icmp
add action=accept chain=input comment=\
    "defconf: accept to local loopback (for CAPsMAN)" dst-address=127.0.0.1
add action=accept chain=input comment="Allow WinBox" dst-port=8291 \
    in-interface-list=WAN protocol=tcp
add action=accept chain=input comment="Allow WebFig" dst-port=80 \
    in-interface-list=WAN protocol=tcp
add action=accept chain=input comment="Allow VLAN DNS" dst-port=53 \
    in-interface-list=VLAN protocol=udp
add action=accept chain=input comment="Allow VLAN DHCP" dst-port=67 \
    in-interface-list=VLAN protocol=udp src-port=68
add action=accept chain=input comment="Allow Base_Vlan Full Access" \
    in-interface=BASE_VLAN
add action=drop chain=input comment="defconf: drop all not coming from LAN" \
    in-interface-list=!LAN
add action=accept chain=forward comment="defconf: accept in ipsec policy" \
    ipsec-policy=in,ipsec
add action=accept chain=forward comment="defconf: accept out ipsec policy" \
    ipsec-policy=out,ipsec
add action=fasttrack-connection chain=forward comment="defconf: fasttrack" \
    connection-state=established,related hw-offload=yes
add action=accept chain=forward comment=\
    "defconf: accept established,related, untracked" connection-state=\
    established,related,untracked
add action=accept chain=forward comment="VLAN Internet Access only" \
    connection-state=new in-interface-list=VLAN out-interface-list=WAN
add action=drop chain=forward comment="defconf: drop invalid" \
    connection-state=invalid
add action=drop chain=forward comment=\
    "defconf: drop all from WAN not DSTNATed" connection-nat-state=!dstnat \
    connection-state=new in-interface-list=WAN
/ip firewall nat
add action=passthrough chain=unused-hs-chain comment=\
    "place hotspot rules here" disabled=yes
add action=masquerade chain=srcnat comment="defconf: masquerade" \
    ipsec-policy=out,none out-interface-list=WAN
/ip hotspot user
add name=testuser password=user profile=Customers
/ip hotspot walled-garden
add dst-host=download.mikrotik.com
add dst-host=upgrade.mikrotik.com
/ip service
set www-ssl certificate=https-cert disabled=no
/ipv6 firewall address-list
add address=::/128 comment="defconf: unspecified address" list=bad_ipv6
add address=::1/128 comment="defconf: lo" list=bad_ipv6
add address=fec0::/10 comment="defconf: site-local" list=bad_ipv6
add address=::ffff:0.0.0.0/96 comment="defconf: ipv4-mapped" list=bad_ipv6
add address=::/96 comment="defconf: ipv4 compat" list=bad_ipv6
add address=100::/64 comment="defconf: discard only " list=bad_ipv6
add address=2001:db8::/32 comment="defconf: documentation" list=bad_ipv6
add address=2001:10::/28 comment="defconf: ORCHID" list=bad_ipv6
add address=3ffe::/16 comment="defconf: 6bone" list=bad_ipv6
/ipv6 firewall filter
add action=accept chain=input comment=\
    "defconf: accept established,related,untracked" connection-state=\
    established,related,untracked
add action=drop chain=input comment="defconf: drop invalid" connection-state=\
    invalid
add action=accept chain=input comment="defconf: accept ICMPv6" protocol=\
    icmpv6
add action=accept chain=input comment="defconf: accept UDP traceroute" port=\
    33434-33534 protocol=udp
add action=accept chain=input comment=\
    "defconf: accept DHCPv6-Client prefix delegation." dst-port=546 protocol=\
    udp src-address=fe80::/10
add action=accept chain=input comment="defconf: accept IKE" dst-port=500,4500 \
    protocol=udp
add action=accept chain=input comment="defconf: accept ipsec AH" protocol=\
    ipsec-ah
add action=accept chain=input comment="defconf: accept ipsec ESP" protocol=\
    ipsec-esp
add action=accept chain=input comment=\
    "defconf: accept all that matches ipsec policy" ipsec-policy=in,ipsec
add action=drop chain=input comment=\
    "defconf: drop everything else not coming from LAN" in-interface-list=\
    !LAN
add action=accept chain=forward comment=\
    "defconf: accept established,related,untracked" connection-state=\
    established,related,untracked
add action=drop chain=forward comment="defconf: drop invalid" \
    connection-state=invalid
add action=drop chain=forward comment=\
    "defconf: drop packets with bad src ipv6" src-address-list=bad_ipv6
add action=drop chain=forward comment=\
    "defconf: drop packets with bad dst ipv6" dst-address-list=bad_ipv6
add action=drop chain=forward comment="defconf: rfc4890 drop hop-limit=1" \
    hop-limit=equal:1 protocol=icmpv6
add action=accept chain=forward comment="defconf: accept ICMPv6" protocol=\
    icmpv6
add action=accept chain=forward comment="defconf: accept HIP" protocol=139
add action=accept chain=forward comment="defconf: accept IKE" dst-port=\
    500,4500 protocol=udp
add action=accept chain=forward comment="defconf: accept ipsec AH" protocol=\
    ipsec-ah
add action=accept chain=forward comment="defconf: accept ipsec ESP" protocol=\
    ipsec-esp
add action=accept chain=forward comment=\
    "defconf: accept all that matches ipsec policy" ipsec-policy=in,ipsec
add action=drop chain=forward comment=\
    "defconf: drop everything else not coming from LAN" in-interface-list=\
    !LAN
/radius
add address=127.0.0.1 comment="Customers HotSpot" secret=\
    Olj8XHcCtPAShPQF8Z7se service=hotspot
/system clock
set time-zone-name=Pacific/Noumea
/tool mac-server
set allowed-interface-list=BASE
/tool mac-server mac-winbox
set allowed-interface-list=BASE
/user-manager
set certificate=*0 enabled=yes
/user-manager profile-limitation
add limitation=Customers-20M profile=Customers-Free
/user-manager router
add address=127.0.0.1 name=Customers shared-secret=Olj8XHcCtPAShPQF8Z7se
/user-manager user
add group=*66 name=user1
add group=*66 name=user2
add comment=test group=*66 name=ntr shared-users=5
add comment=test group=*66 name=law shared-users=5
add comment=test group=*66 name=tzx shared-users=5
add comment=test group=*66 name=lnu shared-users=5
add comment=test group=*66 name=wrw shared-users=5
add comment=test group=*66 name=b1f shared-users=5
add comment=test group=*66 name=zqs shared-users=5
add comment=test group=*66 name=tdg shared-users=5
add comment=test group=*66 name=axy shared-users=5
add comment=test group=*66 name=q4r shared-users=5
/user-manager user-profile
add profile=Customers-Free user=ntr
add profile=Customers-Free user=law
add profile=Customers-Free user=tzx
add profile=Customers-Free user=lnu
add profile=Customers-Free user=wrw
add profile=Customers-Free user=b1f
add profile=Customers-Free user=zqs
add profile=Customers-Free user=tdg
add profile=Customers-Free user=axy
add profile=Customers-Free user=q4r

To get to this config I start with default configuration and send those CLI commands:


# Start with hEX PoE reseted to default config

# allow winbox and webfig access from wan (for testing)
/ip firewall filter add action=accept chain=input dst-port=8291 in-interface-list=WAN protocol=tcp place-before=[find comment="defconf: drop all not coming from LAN"] comment="Allow WinBox"
/ip firewall filter add action=accept chain=input dst-port=80 in-interface-list=WAN protocol=tcp place-before=[find comment="defconf: drop all not coming from LAN"] comment="Allow WebFig"

# Unset protocol-mode on default bridge
/interface bridge set bridge protocol-mode=none vlan-filtering=no

# POE OFF
/interface ethernet set [ find default-name=ether2 ] poe-out=off
/interface ethernet set [ find default-name=ether4 ] poe-out=off

#######################################
#
# -- Access Ports --
#
#######################################

# ingress behavior

# BASE_VLAN (managment)
/interface bridge port set pvid=10 [find interface=ether2]

# Office VLAN
/interface bridge port set pvid=20 [find interface=ether3]

# Customers VLAN
/interface bridge port set pvid=40 [find interface=ether4]
/interface bridge port set pvid=40 [find interface=ether5]

# egress behavior, handled automatically

# L3 switching so Bridge must be a tagged member

# This are from http://forum.mikrotik.com/t/using-routeros-to-vlan-your-network/126489/1
# and didn't work (nothing gets created)
#
# /interface bridge vlan set bridge=bridge tagged=bridge [find vlan-ids=10]
# /interface bridge vlan set bridge=bridge tagged=bridge [find vlan-ids=20]
# /interface bridge vlan set bridge=bridge tagged=bridge [find vlan-ids=40]

/interface bridge vlan add bridge=bridge tagged=bridge untagged=ether2 vlan-ids=10
/interface bridge vlan add bridge=bridge tagged=bridge untagged=ether3 vlan-ids=20
/interface bridge vlan add bridge=bridge tagged=bridge untagged=ether4,ether5 vlan-ids=40

#######################################
# IP Services
#######################################

# Management VLAN
/interface vlan add interface=bridge name=BASE_VLAN vlan-id=10
/ip address add address=10.40.10.1/24 interface=BASE_VLAN

# OFFICE VLAN interface creation, IP assignment, and DHCP service
/interface vlan add interface=bridge name=OFFICE_VLAN vlan-id=20
/ip address add interface=OFFICE_VLAN address=10.40.20.1/24
/ip pool add name=OFFICE_POOL ranges=10.40.20.20-10.40.20.254
/ip dhcp-server add address-pool=OFFICE_POOL interface=OFFICE_VLAN name=OFFICE_DHCP disabled=no
/ip dhcp-server network add address=10.40.20.0/24 dns-server=10.40.10.1 gateway=10.40.20.1

# CUSTOMERS VLAN interface creation, IP assignment, and DHCP service
/interface vlan add interface=bridge name=CUSTOMERS_VLAN vlan-id=40
/ip address add interface=CUSTOMERS_VLAN address=10.40.40.1/23
/ip pool add name=CUSTOMERS_POOL ranges=10.40.40.20-10.40.41.254
/ip dhcp-server add address-pool=CUSTOMERS_POOL interface=CUSTOMERS_VLAN name=CUSTOMERS_DHCP disabled=no
/ip dhcp-server network add address=10.40.40.0/23 dns-server=10.40.10.1 gateway=10.40.40.1

# Create a DHCP instance for BASE_VLAN.
/ip pool add name=BASE_POOL ranges=10.40.10.10-10.40.10.254
/ip dhcp-server add address-pool=BASE_POOL interface=BASE_VLAN name=BASE_DHCP disabled=no
/ip dhcp-server network add address=10.40.10.0/24 dns-server=10.40.10.1 gateway=10.40.10.1

#######################################
# Firewalling & NAT
# A good firewall for WAN. Up to you
# about how you want LAN to behave.
#######################################

# Use MikroTik's "list" feature for easy rule matchmaking.

/interface list add name=WAN
/interface list add name=VLAN
/interface list add name=BASE
/interface list add name=OFFICE
/interface list add name=CUSTOMERS

/interface list member add interface=ether1     list=WAN
/interface list member add interface=BASE_VLAN  list=VLAN
/interface list member add interface=OFFICE_VLAN  list=VLAN
/interface list member add interface=CUSTOMERS_VLAN list=VLAN

/interface list member add interface=BASE_VLAN  list=BASE
/interface list member add interface=OFFICE_VLAN  list=OFFICE
/interface list member add interface=CUSTOMERS_VLAN list=CUSTOMERS

# VLAN aware firewall. Order is important.

##################
# INPUT CHAIN
##################

# Allow VLANs to access router services DNS and DHCP. 
/ip firewall filter add action=accept chain=input comment="Allow VLAN DNS" dst-port=53 in-interface-list=VLAN protocol=udp place-before=[find comment="defconf: drop all not coming from LAN"]
/ip firewall filter add action=accept chain=input comment="Allow VLAN DHCP" dst-port=67 in-interface-list=VLAN protocol=udp src-port=68 place-before=[find comment="defconf: drop all not coming from LAN"]

# Allow BASE_VLAN full access.
/ip firewall filter add chain=input action=accept in-interface=BASE_VLAN place-before=[find comment="defconf: drop all not coming from LAN"] comment="Allow Base_Vlan Full Access"


##################
# FORWARD CHAIN
##################
# Allow all VLANs to access the Internet only, NOT each other
/ip firewall filter add chain=forward action=accept connection-state=new in-interface-list=VLAN out-interface-list=WAN place-before=[find chain=forward comment="defconf: drop invalid"] comment="VLAN Internet Access only"

#######################################
# VLAN Security
#######################################

# Only allow ingress packets without tags on Access Ports
# /interface bridge port 
/interface bridge port set bridge=bridge ingress-filtering=yes frame-types=admit-only-untagged-and-priority-tagged [find interface=ether2]
/interface bridge port set bridge=bridge ingress-filtering=yes frame-types=admit-only-untagged-and-priority-tagged [find interface=ether3]
/interface bridge port set bridge=bridge ingress-filtering=yes frame-types=admit-only-untagged-and-priority-tagged [find interface=ether4]
/interface bridge port set bridge=bridge ingress-filtering=yes frame-types=admit-only-untagged-and-priority-tagged [find interface=ether5]

#######################################
# MAC Server settings
#######################################

# Ensure only visibility and availability from BASE_VLAN, the MGMT network
/ip neighbor discovery-settings set discover-interface-list=BASE
/tool mac-server mac-winbox set allowed-interface-list=BASE
/tool mac-server set allowed-interface-list=BASE

#######################################
# Turn on VLAN mode
#######################################
/interface bridge set bridge vlan-filtering=yes

#######################################
# Create Certificates
#######################################
/certificate
add name=root-cert common-name=HotelName days-valid=3650 key-usage=key-cert-sign,crl-sign
sign root-cert

add name=https-cert common-name=router.mydomain.com days-valid=3650
sign ca=root-cert https-cert

add name=hotspot-cert common-name=hostspot.mydomain.com days-valid=3650
sign ca=root-cert hotspot-cert

#######################################
# Services
#######################################
/ip service
set www-ssl certificate=https-cert disabled=no
# set www disabled=yes

#######################################
# Radius Server
#######################################
/radius
add address=127.0.0.1 comment="Customers HotSpot" secret=Olj8XHcCtPAShPQF8Z7se service=hotspot

#######################################
# User manager
#######################################
# Customers limitations
/user-manager limitation
add name=Customers-20M rate-limit-burst-rx=30000000B rate-limit-burst-threshold-rx=20000000B \
    rate-limit-burst-threshold-tx=20000000B rate-limit-burst-time-rx=10s rate-limit-burst-time-tx=\
    10s rate-limit-burst-tx=30000000B rate-limit-rx=20000000B rate-limit-tx=20000000B

# Customers profile
/user-manager profile
add name=Customers-Free name-for-users=Free override-shared-users=5 starts-when=first-auth validity=20m

# Apply limitations to profile
/user-manager profile-limitation
add limitation=Customers-20M profile=Customers-Free

# Customers group
/user-manager user group
add inner-auths=\
    ttls-pap,ttls-chap,ttls-mschap1,ttls-mschap2,peap-mschap2 name=Customers outer-auths=\
    pap,chap,mschap1,mschap2,eap-tls,eap-ttls,eap-peap,eap-mschap2

# User manager router
/user-manager router
add address=127.0.0.1 name=Customers shared-secret=Olj8XHcCtPAShPQF8Z7se

#Enable 
/user-manager
set certificate=*0 enabled=yes

# add a few users
/user-manager user
add group=*66 name=user1
add group=*66 name=user2
add comment=test group=*66 name=ntr shared-users=5
add comment=test group=*66 name=law shared-users=5
add comment=test group=*66 name=tzx shared-users=5
add comment=test group=*66 name=lnu shared-users=5
add comment=test group=*66 name=wrw shared-users=5
add comment=test group=*66 name=b1f shared-users=5
add comment=test group=*66 name=zqs shared-users=5
add comment=test group=*66 name=tdg shared-users=5
add comment=test group=*66 name=axy shared-users=5
add comment=test group=*66 name=q4r shared-users=5

# assign profiles
/user-manager user-profile
add profile=Customers user=ntr
add profile=Customers user=law
add profile=Customers user=tzx
add profile=Customers user=lnu
add profile=Customers user=wrw
add profile=Customers user=b1f
add profile=Customers user=zqs
add profile=Customers user=tdg
add profile=Customers user=axy
add profile=Customers user=q4r

#######################################
# Hot Spot
#######################################

# hostspot profile for customers
/ip hotspot profile
add dns-name=hostspot.mydomain.com hotspot-address=10.40.40.1 html-directory=\
    flash/hotspot-customers login-by=cookie,http-chap,https name=Customers rate-limit=100M/100M \
    ssl-certificate=hotspot-cert use-radius=yes
    
# hotspot server
/ip hotspot
add address-pool=CUSTOMERS_POOL disabled=no interface=CUSTOMERS_VLAN name=Customers profile=Customers

# user profile for customers
/ip hotspot user profile
add address-pool=CUSTOMERS_POOL advertise=yes name=Customers rate-limit=70M/70M shared-users=3 \
    transparent-proxy=yes

# walled-garden foo CAPs updates
/ip hotspot walled-garden
add dst-host=download.mikrotik.com
add dst-host=upgrade.mikrotik.com

# add test user
/ip hotspot user
add name=testuser password=user profile=Customers

Router can ping itself on 127.0.0.1 :


ping 127.0.0.1
  SEQ HOST                                     SIZE TTL TIME       STATUS                                       
    0 127.0.0.1                                  56  64 324us     
    1 127.0.0.1                                  56  64 298us     
    2 127.0.0.1                                  56  64 303us     
    3 127.0.0.1                                  56  64 300us     
    4 127.0.0.1                                  56  64 299us     
    sent=5 received=5 packet-loss=0% min-rtt=298us avg-rtt=304us max-rtt=324us

Try troubleshoot first with using standard hotspot setting with no certificate, RADIUS OFF.
Is this test user (based your setting) can login the hotspot?
/ip hotspot user add name=testuser password=user profile=Customers

If can, still with no certificate enable, but now using RADIUS ON and User-Manager.
I see some of your setting different with mine.

First better to link User Manager Group with Hotspot User Profiles. You have with
/ip hotspot user profile add address-pool=CUSTOMERS_POOL advertise=yes name=Customers rate-limit=70M/70M shared-users=3 transparent-proxy=yes <= there
And I see u have name the user manager group with *Customers" too
so now link it with
/user-manager user group add name=“Customers” outer-auths=pap,chap,mschap1,mschap2,eap-tls,eap-ttls,eap-peap,eap-mschap2 inner-auths=ttls-pap,ttls-chap,ttls-mschap1,ttls-mschap2,peap-mschap2 attributes=Mikrotik-Group:Customers

Then link the user that you create, I take sample of user ‘ntr’, with
/user-manager user add name=“ntr” password=“ntr” otp-secret=“” group=Customers shared-users=5 attributes=“”

Next I see you have create UserManager Profile with
/user-manager profile add name=“Customers-Free” name-for-users=“Free” override-shared-users=5 starts-when=first-auth validity=20m

Now link the user and the profile
/user-manager user-profile add user=ntr profile=Customer-Free

Last enable UserManager with using User-Profile
/user-manager enabled=yes use-profiles=yes

Try to login hotspot with user ntr password ntr. If can, then next, applying the cert should be no problem.

Thanks for taking time to help. The Hotspot works perfectly with Hotspot local users.

That said, I added attributes=Mikrotik-Group:Customers to the user-manager user group as advised. I fixed users groups and user-profile assignments, and it now works as intended.
I have other issues to solve, but this one is. Thanks.

BTW when user-manager is crashed after a reset (times out on any /user-manager command), I found that deleting the sqlite database of user-manager, prior to resetting, solves it.