Check if they are at Distribution list: https://mikrotik.com/buy and if they a proper distributor then they give you support and warranty.
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-I have started threads to try to verify everything before purchasing.
? means some post at forum? I don’t know what you mean by this point.
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-I have responded to thread where the SAME issues are occurring for others… and I have have YET to hear from the experts. The ones who make the products, code it, etc.
Of course, the programmers of ROS not respond at this forum or even if they do then they not write “I am programmer”.
If you buy RB from distributor then they should give your support. You say in upper line then you called to them but what they say ?
If you not have answer from distributor then Write it to sales@mikrotik.com !
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It’s maddening to not get answers from Mikrotik.
They not must answer because they create a distributor’s network and this should solve problems with support.
Additional they do a forum and answer on some case’s at they Support Ticket system. But this is not 100% support, and they can not answer.
Check: https://mikrotik.com/support
- MikroTik product support service
Most of your questions are answered and explained in RouterOS documentation.
If you have bought a RouterOS license or a hardware product, limited support service might be provided through our support system. Contact your distributor for help and support, if device is not directly purchased from MikroTik.
You can hire a certified consultant for full configuration support, network design and other diagnostics.
Check our community forum.
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The R11e-LTE6 is not staying connected. The signal jumps from excellent to nothing for no reason other than it wants to. No rain, Storm, wind… just does it.
In my opinion it’s know case and it’s solved at current Release Candidate version, you must wait to publication date.
At out-of-box modem-firmware v20 I do testing by placing the device on floor or metal trash or direct position with opposite site to bts/enb.. and that way device loose signal and not have internet (offline) and not recovered to online.
I must do some own script who check parameters, ping’s etc. and do some re-enable action to bring modem into online. All this are fixed and we must wait for new firmware.
But if you use the CellLock feature then I must say it’s still can stuck/freeze in offline even by himself. If MikroTik give me any subversion of modem-firmware then I testing it and give them by feedback. No one at forum do the same testing or I not see the same case (CellLock and stuck in offline).
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It will not produce 4G LTE. No matter what carrier or tower, it will not do anything other than “evolved 3g” with this test unit (LHG LTE6) a little more than a mile away. Every sim card from 3 carriers.. 3g. Put them in a phone… 4g LTE.
I think it’s some misunderstanding here.
Status like
- “Evolved 3G (LTE)” This is 4G=LTE with only one Band, without second band know as ca-band.
- “Evolved 3G (LTE CA2)” This is 4G=LTE with second band know as ca-band
Means, Evolved 3G (LTE) = Next Generation of 3G = Newer then 3G = 4G = LTE
I hope you not thinking that “Evolved 3G” is 3G connection, it’s 4G LTE connection.
You can easy check this by selecting the network type, one to 3G and one to LTE and check with what network/tower/speed you receive.
[marcin.przysowa@SXTR_LTE6] > /interface lte set lte1 network-mode=
3g gsm lte
[marcin.przysowa@SXTR_LTE6] > /interface lte set lte1 network-mode=lte
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- Yes the towers have the supported bands
- Yes I upgraded. In fact, I reset it. And upgraded again.
Show the INFO when you are connected and write your question.
/interface lte info lte1 once
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Why can’t we get real answers to the issues?
Means question like from title of this case?
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Really disappointed in the lack of support.
I write you at start of this post.
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Evolved 3G Really?
Yes, 4G=LTE. It’s not device 5G yet. At MUM Europe the MikroTik plan give info about new products but we must wait for new MUM.
