Routerboard 1100 AHx2 Ports 1-10 not working

hello i been working with a Routerboard 1100AHx2 as my primary router for my school network, 2 days ago sudenly the router stoped “working” the ports 1-5 have all the leds on and the 6-10 dont but neither 1-10 ports gives signal, i tried using the port 12 (bypass) to connect via winbox and its working but with the other ports i cant connect, i did a reset via winbox and a hard reset(physically) and still cant fix the 1-10 ports, my question, is there any way to fix this?

Are the Leds On even if there is no cable connected ?

you could try to netinstall your device …

https://wiki.mikrotik.com/wiki/Manual:Netinstall

port 1-5 have the leds “on” 6-10 dont, already did a netinstall only port 12 is working for access via winbox, port 13 did work for the netinstall

If the Leds are on, even with no cable connected and you did netinstall the device, if the problem is not solved then it seems as a hardware problem…