The Dude installed & enabled but not working

RouterOS The Dude
1

Hi,

Probably the Nth thread of this type but I am pretty stuck by now. Pls help.
Router hardware and RouterOS version can be seen below:

At first I downloaded Dude server for wrong architecture but then I realised my mistake and uninstalled it.
After that I correctly downloaded 6.47.4 ARM64 Dude server version, uploaded to my router and rebooted.
Dude correctly shows up in System->Packages as installed and enabled.

But when I try to run /dude in the terminal it just doesn’t detect it (bad command name). Dude client says no package found when I try to connect.
RouterOS is 6.47.4, as is firmware version, as is The Dude version.

What am I missing here? Thank you in advance!

2

Do Dude menu appear in webfig/winbox?
Have you enabled server in settings there?

3

Nope, can connect with winbox but can’t see the Dude tab on the left side panel.
Where do I need to set up the server settings on the router side?

4

In this “Dude” tab.

Try disabling/enabling the package (with reboots in between).
And removing/reinstalling, if the first doesn’t help.

5

Ah yes, I can’t see the Dude tab so no settings to be altered. Will try reinstalling and rebooting again.

6

Update - same thing. Reinstalled the 6.47 ARM64 version for my router but same thing. Can’t see or access the server (other than in the packages section).
Am I missing a step? Is it something with this router specifically perhaps?

Could the original installation of the wrong architecture screw things up, even after uninstallation?

7

Could be. If it’s a test environment - you can try to netinstall the device and try from scratch.
But arm64 being a new architecture in mikrotik line, I’d rather think that it just doesn’t work properly yet.

8

It’s not a test env unfortunately. Already got a lot of things up and running, devices are slowly being connected into the network so I can’t just reset the whole device to blank slate.
Such a shame, I would really love to test out the features The Dude has to offer… No other ideas cross your mind?

9

Unfortunately - no.
If the Dude tab does not appear, that means something is definitely wrong.

You can try it on some other device, dedicated for the dude server only: for example on hEX, or on CHR running on some virtualisation platform.
Anyway it’s not a good idea to test something on a machine working in live environment.

10

It’s not a live env as in users are actively connected to it and getting internet access through it. The network is currently under development so this was just a part of the process. Still don’t really feel like resetting it all the way to blank slate.
Got the networks, firewall, NAT, IPSec tunnels, PPP, all already configured.

I do have a Mikrotik test env but it’s got a RB2011 MIPSBE router in it which doesn’t support The Dude… Quite a shame

Is there an official place where I could submit a ticket directly to Mikrotik for this? At least so they’re aware of the issue, since this is a new, pretty powerful device.

11

The official way to contact support is via email: support@mikrotik.com
You can add a link to this thread to your message not to duplicate all the info.

12

Already did raise a ticket on help.mikrotik.com. Thanks for your help, if I find out anything useful will update the thread!

13

hello! i have same issue on CCR2004-1G-12S+2XS

14

Well thanks for that info, now we can be pretty sure what the problem is! Hope Mikrotik can see this…

15

having the same issue on a CCR2004-1G-12S+2XS.
I didn’t install the wrong architecture before.

16

On the chance it helps someone (sorry if duplicated from elsewhere)

I installled The Dude package on my CCR1009-7G-1C (v. 6.48.4) enabled it via command line, saw default file structure show up on disk and confirmed it was running.

But no menu choice via Webfig showed up - even after a reboot.

Accessed the router from a Windows machine with WinBox64 client and The Dude menu appeared.
Back to browser WebFig and The Dude menu appeared there as well.