I am setting up an IP camera (Hikvision) with a Mikrotik wAP LTE kit.
Internet access is working - I am able to browse with a laptop connected to the wifi. The camera is able to upload images to an ftp server on a remote network via 3g / lte connection.
I am having the following problems:
Email
The camera fails to send notification emails. I am using an office 365 account, port 587, SSL etc.
Email did work when I tested with the same SIM card but in an old DIR-412 + usb 3g modem I had lying around, so I feel it must be a configuration issue with the Mikrtoik router.
Hik-connect remote viewing app
Sometimes when I power up the system it works, other times it does not. From what I can tell, it seems to be that the app is unable to update its server with the new public IP?I’m not sure if this on the mobile provider side of things or a configuration issue with the Mikrotik router.
Update: Some more tests today - the hik-connect app was still not working with Mikrotik router, even after a power cycle. I then connected the DIR-412 + usb 3g modem (using same SIM) to the camera and hik-connect started working. On reverting back to the Mikrotik (same SIM) hik-connect continued to work. This suggests the camera is able to update the hik-connect server via the old DIR-412 + usb 3g modem, but not via the Mikrotik router?
This is my first RouterOS configuration and having only superficial experience with other consumer grade routers.
If anyone has any ideas or tips, I would be most grateful.
What was puzzling me was it seemed to work whenever I connected the older 3g router - so I assumed it was a problem with configuration of the Mikrotik.
However, it seems it was just coincidence - today I tried again connecting the older 3g router and the problems remain… So I guess the cause is random and on the mobile provider’s side (depending on which part of their network they route my connection perhaps?).
Give us more information how Hikvision camera update his clouds. Maybe you have ddns inside camera and this service not work with mikrotik ?
Maybe dlink have got a proper ddns and only with dlink it will be works.
You have MikroTik !. You can go in WinBox to:
*) IP > Firewall > Connections
*) Tools > Torch
and check where IP of your camera try going… then you can fix situation.
You can add logging into firewall and this way check where the IP of cammera try go.
Thank you SiB! Using the tips you gave me, I noticed that the camera was only connecting to 1.1.1.1:53 and nothing else. So I tried changing my manual primary dns setting on the camera from 1.1.1.1 to 8.8.8.8 and now it is working!! Both email and Hikconnect. Though I have no idea what the reason is (?). I will test and monitor to see if this completely resolves the issue.
I have a lot to learn and not much time (at least for this project!).
Thanks also for the suggestion to post my firewall rules via pastebin - this is also a new experience for me. Pastebin link below
You welcome.
Learning and investment in yourself is important.
Your chain=forward at the end haven’t the main DENY action and then last rule is end then start working default MikroTik rule with ACCEPT ALL.
That way if you not block a specific traffic, this will be working like your camera.
Tip: Check the online free schematic at gliffy.com | LightShot is perfect to do a screenshot