Hi... firstly, I am so out of my comfort zone with this. We had the hardware installed 3 years ago, and paid a fortune for over a year for Internet. We soon realised we could just buy an EE sim and get the same Internet connection for a third of the price boom.
It has been working PERFECTLY A FOR A YEAR and then at 1am on Wednesday this week. na-da.
Sim works fine in phone
Router (TP LINK) and AERIAL/MODEM (R11e-lte6) taking to each other all fine.
No Internet signal being received. No "ISP" connection at all.
EE have said there isn't anything wrong with they mast.
Tried every kind of reset,reboot,resetting configuration through webfig you can think of.
I've trawled through these help pages (which have been great) and made sure we're set up with right bands, APN profile etc.
We sound to an engineer who said we weren't the only ones saying this, and that he wonders if EE have changed the configuration of their Masts which now makes them not compatible with the older models of aerial/ MODEM.
Does anyone have any insight here? We're in a rural location with no 3g so can't ebbed send messages, make calls, turn alexa lights on etc. With 2 small kids the lack of iplayer and Disney+ is seriously driving me loopy.
I'm desperate. Thanks so much.